We run customer support as a service, so growing businesses can hand off tickets, chats, and calls to a team that sounds exactly like them.
Powering support for modern brands
Pick the channels you need covered. We staff, train, and manage the team — you just watch your ratings climb.
Round-the-clock inbox and chat coverage with replies that match your brand voice and stay under a minute.
Warm, trained agents answering inbound calls, handling escalations, and following up so nothing slips.
Refunds, shipping issues, subscription changes, and account questions handled directly in your tools.
We blend smart automation with human judgment to deflect the easy stuff and escalate what matters.
Overnight, weekend, and holiday cover in multiple languages, so your customers are never left waiting.
Weekly reports on CSAT, response times, and the top issues driving tickets — so you can fix the root cause.
Beyond staffing your queue, our team designs and develops tailored support solutions — the workflows, automations, and tooling that make your customer experience truly your own.
Scope your custom buildCustom macros, routing rules, and triggers that cut handling time and eliminate repetitive work.
We connect your helpdesk to your CRM, billing, and internal tools so agents act with full context.
Bespoke chatbots and agent copilots trained on your knowledge base to deflect and assist at scale.
We build and maintain branded self-serve help centers that reduce ticket volume over time.
Tailored reporting and analytics that surface the metrics your leadership actually cares about.
A pod of support engineers and CX designers who own your custom solution end to end.
You share your tools, tone, and top questions. We build playbooks and train agents to sound just like you.
We work inside your helpdesk — Zendesk, Intercom, Gorgias, HubSpot, or your own — no migration needed.
Your dedicated team clears tickets, hits your SLAs, and sends you the insights to keep improving.
No long lock-ins. Start on a month-to-month plan and grow when you're ready.
For small teams testing the waters.
For scaling brands with steady volume.
For high-volume & complex needs.
“amibee feels like an extension of our own team. Our response times dropped from hours to under a minute, and CSAT is the highest it's ever been.”
Book a free 20-minute support audit. We'll review your current queue and show you exactly where we can help.
Book your free audit